Why The Leatherman Warranty Rocks! Free Replacements
The amazing Leatherman Warranty has cemented me as a customer for life. A while back I broke the Flathead screwdriver bit on my Leatherman Wave. It broke in the prevention of an explosion. A small one anyway. I was trying to unscrew a rusty screw on my kerosene heater. Which was unusable because I dropped a mini bic lighter deep inside it. I flicked my bic too hard and it flew inside.
First I grabbed my Leatherman Wave Multi-Tool to unscrew the heater case. I got the heater used and it was a bit rusty. Not that I’m complaining. It was free and could kick out some heat. The leatherman was no match against this screw, though. The tip if the screwdriver snapped off. I was pretty furious.
I then proceeded to break at least one more screwdriver before finally getting it off.
Warranty
I found my Leatherman Warranty booklet from my warranty drawer and set it out. My plan was to read the instructions to use the Warranty on it. I left it laying out too long and forgot to empty Bjorns litter box one day. This resulted in a destroyed warranty booklet.
Luckily I found the Leatherman Warranty Page. It is a basic form of what it is and what’s broke. No questions on why it broke. No hassling you over whether it was your fault the tool broke. Yes, I’ll admit I have miss-used my share of tools. Leatherman didn’t even care.
I popped down to my local FedEx store and mailed it to them for $14. That was for a box, printing the shipping label and sending it. Pretty pricey but worth it for a $90 tool. FedEx was the slowest part of the wait. Once Leatherman got it I received my replacement in a few days.
In conclusion, I could not be happier the with Leatherman Warranty. I got either a brand new or refurbished one. I could not tell. It was in perfect condition. That is the kind of company I want to spend my money with.
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James,
I too have the Leatherman Wave and had the same great experience with the warranty. Right before my first deployment, my dad bought me the Wave, so that I had a multi-tool on hand for fixing aircraft. During my tour, three tools on the Wave were damaged. When I got home, I figured that I’d order the replacement parts I needed and fix it myself. Come to find out that Leatherman will not sell replacement parts, due to the risk of injury and so forth. So I called them up to see what could be done, and they informed me that the only option was to send it in. When I said that I didn’t have a receipt because I didn’t purchase the Wave, and that it was a gift from my dad, they said no worries, and that the warranty covers all Leatherman products regardless of who purchased it. That sounded great, however I was also concerned about getting my Wave back because it was a gift and that I had taken it with me on my deployment, the lady explained to me about checking the “Sentimental” box, because it was very common for folks to be attached to their Leatherman’s. In the end,I got my Wave back along with the repairs needed, and everything else had either been re-sharpened for replaced as well. I was so blown away by the experience, I’ve shared this with my friends, and they too have gone the same route.
Customer for life!
Thank you for your service Jason! Thanks for bringing up the sentimental part. I think that is pretty awesome of them for including that option. Many companies could care less if you have sentimental value in a tool. I had some and many great memories but I was ok getting a replacement.